Privacy statement

Effective Date: November 6, 2024.

RONA Inc. values and respects your privacy. This Privacy Statement ("Statement") applies to personal information when you browse the website https://www.ronainc.ca/ and when you submit a job application to RONA Inc. or one of its subsidiaries, related entities, and affiliated companies through the website https://www.ronainc.ca/ ("RONA Inc.").

This Statement does not apply to:

  • information collected on other RONA websites, including but not limited to www.rona.ca and www.dickslumber.com;
  • your interactions with third parties or their websites that are linked or accessible from RONA Inc. websites or operated by unaffiliated third parties, even if the website may contain references to RONA Inc.;
  • employment-related records of RONA Inc. (other than information about job applicants); and
  • RONA stores operated by independent dealers (including any other activities or communications of these dealers).

All RONA Inc. employees are responsible for adhering to this Statement. RONA Inc. has a Privacy Officer who is responsible for overseeing RONA Inc.'s compliance with this Statement. Please refer to the "How to Contact Us" section to find out how to contact RONA Inc.'s Privacy Officer.

What information do we collect?

We collect your personal information as part of the recruitment process to evaluate your application, communicate with you, improve services and operations, and for other operational, legal, and compliance purposes. Here are some examples of the personal information we collect:

  • Identifiers and contact details, such as your name, address, phone number, or email, and account identification information for the application portal when you contact us and apply for a job on our website. We may also collect a government-issued ID in certain circumstances related to your hiring — but please only provide government-issued identification information if we request it.
  • Online activity, such as your IP address when you browse our website.
  • Employment-related information, including information about your professional experience and education, such as your academic background, employment status, work history, references, or resume. We may also collect information during the reference checks you provide as part of your application or from recruitment agencies.
  • Audio, electronic, or visual information when you communicate with us during your application or interview process.
  • Demographic information, such as age, gender, and family status, and a personal or family affiliation with RONA Inc.
  • Other personal information, if it identifies you, concerns you, and can be reasonably associated or linked to you.

What are the sources of collecting your information?

We collect different types of information about you from a number of sources, including the information you provide to us, the information we collect automatically, and the information we obtain from other sources (specified below).

Information you provide

You may choose to provide us with information, including the following:

  • Identifiers and contact details
  • Employment-related information
  • Education information
  • Demographic information

Information we collect from other sources

  • Identification information. We may collect your contact details from affiliated companies and RONA bannered independent dealerships, acquired businesses, RONA Inc. business partners, as well as from public sources or other individuals when you apply for a job.
  • Professional, academic, or employment-related information. We may collect information about you from recruitment agencies or former employers during the reference checks you provide when you apply for a job. With your consent, we may also collect information about you from background check agencies and from entities listed in your resume.

Information collected by automated means

We collect information by automated means online and offline. When you use our website to apply for a job, RONA Inc. may collect certain information using cookies and other technologies. RONA Inc. only uses cookies that are essential for the proper functioning of its website. For more information, please refer to the "cookies and other technologies" section.

How do we use your personal information?

We use your personal information for various business purposes, including to:

  • Communicate with you, including to communicate with you via various channels about information regarding the recruitment process and your application, evaluate and respond to your requests and applications when you apply for a job, and inform you about other positions that may suit you and consider you for them;

 

  • Manage the recruitment process, including to establish and maintain records related to recruitment and hiring; identify and evaluate your application, including assessing your skills, qualifications, and interests; verify your information and conduct employment, background, and reference checks, if applicable; and analyze and improve our application and recruitment process;

 

  • For other legal, compliance, and security purposes, including complying with and enforcing applicable legal requirements, industry standards, and our policies and terms, such as our General Terms of Use, assisting law enforcement authorities, and responding to regulatory requests; and detecting security or privacy incidents, protecting against malicious, deceptive, fraudulent, or illegal activities, and prosecuting those responsible for such activities.

     

  • As required or permitted by applicable laws.

How do we share the information?

We may share your personal information with non-affiliated entities with your implicit or explicit consent or as required or permitted by applicable laws. Specifically, we share your personal information to evaluate your application and to comply with data protection requirements.

Service providers and affiliated companies

We may disclose your personal information with your consent to companies that provide us with various services to help us manage the recruitment process, including, but not limited to, obtaining employment and background verification. These companies may need access to information about you to perform their functions and services. Additionally, we may disclose your personal information with your consent to RONA bannered independent dealerships as part of the recruitment process. If we do not hire you at the end of the recruitment process, we may also disclose your personal information to RONA bannered independent dealerships with your consent.

Legal, enforcement, security, and investigation

We may disclose information about you (1) if we believe we are required to do so by law, regulation, or legal process, such as in response to a court order or subpoena; (2) if we deem it appropriate or necessary in response to requests from government agencies, such as law enforcement or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property, or safety of RONA inc., our customers, or others, including to prevent physical or financial loss or to recover debts you owe; or (4) in connection with an investigation of illegal, suspected, or actual activity.

Sale or transfer of business or assets

If all or part of our business is acquired (including, without limitation, in the event of reorganization, dissolution, or liquidation), your personal information related to the acquired business may be transferred to the buyer only to the extent that your personal information is necessary for the transaction, and in such case, RONA inc. will act in accordance with the requirements of applicable laws.

How do we retain and protect the information?

RONA inc. retains personal information as long as necessary to process applications, provide and improve our services, protect the legitimate business interests of RONA inc., and as long as required by applicable laws.

We maintain administrative, technical, and physical safeguards designed and intended to protect personal information against accidental, illegal, or unauthorized destruction, loss, alteration, disclosure, use, or access, or any other information protection incident.

RONA inc. uses reasonable measures based on the sensitivity and quantity of personal information under RONA inc.'s control for the purposes for which it is used and the format in which it is retained. RONA inc. uses a combination of measures, including administrative, physical, and technical measures, to protect the security of personal information, including:

  • A framework governing the protection of personal information throughout its lifecycle;
  • Internal policies and procedures that define the role and responsibilities of RONA inc. staff regarding how to manage personal information;
  • Technical measures, such as encryption, firewalls, passwords, and antivirus software to protect personal information that has been collected, used, or retained in electronic format;
  • The designation of a person responsible for the protection of personal information who is accountable for compliance with applicable laws;
  • Measures for the protection of employees' personal information and training on data security;
  • Procedures for receiving, investigating, and responding to complaints and requests regarding RONA inc.'s privacy practices;
  • Contractual clauses and other measures with our service providers with whom we share information to maintain adequate standards of personal information protection.

Transfer of information outside Quebec

RONA inc. may process and store your personal information at a RONA inc. facility or at a facility of an affiliated company of RONA inc. in Canada and outside Canada, including in the United States of America. Additionally, some of RONA inc.'s service providers, agents, and suppliers are located outside Canada. Information processed in these countries may be subject to access by law enforcement or other government agencies in those countries in accordance with legal orders or procedures. Although your personal information may be subject to the laws of these jurisdictions, RONA inc.'s policies require that personal information processed or stored outside Canada or used by service providers, agents, and suppliers outside Canada always be subject to protections comparable to those required by applicable Canadian laws and will not be disclosed to third parties, except with consent or as indicated in this Privacy Statement. If you wish to obtain written information about RONA inc.'s policies and practices regarding its service providers located outside Canada or if you have any questions regarding these service providers, please contact RONA inc.'s privacy officer at the address provided in the "How to contact us?" section.

How to exercise your privacy choices?

Giving and withdrawing your consent

You can withdraw your consent to the collection, use, and disclosure of your personal information. If you request RONA inc. to do so, RONA inc. will take reasonable steps to destroy or delete the active personal information you have provided to us. In certain circumstances, withdrawing consent to the retention, use, or disclosure of your personal information may affect our ability to process your application. Please also note that we must retain certain information when permitted by law to complete transactions, detect security incidents, prevent fraudulent or illegal activities, identify and repair errors, comply with laws and regulations, and for other internal and legal purposes only.

You can make a written request to RONA inc.'s privacy officer at the address provided in the "How to contact us?" section below. When submitting a withdrawal of consent, you will be asked to provide appropriate identification or otherwise identify yourself.

Accessing and correcting your personal information

We strive to maintain accurate information using technology and management processes and policies. Upon receipt of a written request, RONA inc. will provide individuals with reasonable access to the personal information they have provided to RONA inc. and the opportunity to correct this information if necessary. To protect your privacy and security, RONA inc. will also take reasonable steps to verify your identity before disclosing any information to the requesting party and before making any corrections. RONA inc. may request appropriate proof of the requested corrections.

If you are a registered user of our websites, you can view or update your registration information by logging into your account. You can also make a written request to RONA inc.'s privacy officer at the address provided below in the "How to contact us?" section.

 

Other important considerations

Cookies and other technologies

Cookies refer to small data files that websites send to your computer or other internet-connected devices. These technologies can uniquely identify your browser and record information such as your device type, system and browser information, IP address, and system language. RONA inc. only uses cookies that are essential for the proper functioning of its website.

Links to other websites

The RONA inc. website may provide links to third-party websites for your convenience and information. For example, it may create links to websites of product suppliers, manufacturers, and service providers. If you access these links, you will leave the RONA inc. website. RONA inc. does not control these sites or their privacy practices, which may differ from those of RONA inc. RONA inc. does not endorse and makes no representations about third-party websites. The personal data you choose to provide or that is collected by these third parties is not covered by the RONA inc. Statement. RONA inc. encourages you to review the privacy policy of any company before submitting your personal information to that company.

How to contact us?

Your opinions are important to RONA inc. If you have a request, compliment, or complaint regarding this Statement or the way we handle your personal information, you can address your request, compliment, or complaint to the RONA inc. Privacy Officer at [email protected] or by submitting a written request to:

RONA inc.

Attention: RONA inc. Privacy Officer – Legal Department

220, chemin du Tremblay

Boucherville (Quebec) J4B 8H7

Changes to this Privacy Statement

RONA inc. reserves the right to change this Statement from time to time to reflect the requirements of applicable laws and regulations, or changes to our processes. In such an event, RONA inc. will post the revised statement in its entirety on its website with an updated revision date. RONA inc. may also inform you as required by law by other means, such as by sending an email or posting a notice on the homepage.

All changes to this Statement will be effective when we post the Statement on our website. The collection, use, disclosure, and retention of your personal information by RONA inc. will be governed by the version of this Statement that was in effect at the relevant time.

If you continue to use our website and apply at Rona inc. after changes take effect, you accept the revisions and consent to the collection, use, disclosure, and retention of your personal information by RONA inc. as stated in the modified Statement. It is your responsibility to ensure that you have read, understood, and accepted the latest version of this Statement. The effective date of this Statement indicated in the header constitutes the last date on which this Statement was revised.